Can I make an appointment to make an appointment?

It's been a few months I know, but I'm back at work and it's all been a bit special. Helped by the following turn of events....

I receive an appointment for my specialist on 19th October, bang in the middle of the day, so I duly book the day off work.

I then receive another letter saying that due to unforseen circumstances, the appointment is changed to 25th October. I suck my teeth a bit, but shove the letter on the pin board with the rest of the stuff I can't find a home for.

I get a third letter advising me that the appointment has been changed to December. This is meant to be a six monthly check, and December stretches it to nine months. I do not suck my teeth this time, this time I say a bad word quite loudly. And ring the hospital.

Kelly seems like a nice girl, but over the phone, I can her her tongue curling over the corner of her mouth as she attempts to enter my details into the computer with evenly spaced clunks. I am kind and patient, and explain that changing an appointment three times really isn't acceptable to me, and that my nice employers are struggling to keep up with the holiday chart.

She is polite, and explains there isn't anything she can do. I ask to speak to her supervisor, she says she will put me through. And the phone rings and rings......

I call back and ask for the supervisors' direct dial number, which I get, because I am kind and patient. I ring the supervisor. Natalie the supervisor is not kind or patient, and I begin to feel sorry for Kelly. Natalie says that appointments are cancelled because consultants 'just go off on holiday whenever they feel like it'. Although she doesn't say it, I think the next part of the sentence was probably 'and leave me to clear up the mess'. I explain that I must have an appointment in October. There is some thudding of keys and she says all clinics are cancelled at that time. I offer to call the Patient Liaison (wonderful people who get things done, and report to the Board). There is a pause, and then suddenly an appointment pops up on screen.

It is my original appointment on 19th October.

So why was it cancelled in the first place? The clinic is running, the consultant is not on holiday, and the NHS have wasted quite some money writing to me three times.